CORNER BROOK Vivian Reid was washing up some dishes at around 10 a.m. Thursday when her phone rang.
It was the first time she had heard that sound in about 10 days.
When she picked up the receiver, the caller identified himself as being from Bell Aliant and was informing Reid that her phone service had finally been restored.
âI was delighted to just hear the phone ring,â she told The Western Star early Thursday afternoon. âI just couldnât believe it.â
Thursday morningâs edition of The Western Star included a story about Reidâs frustration at having gone so long without phone service and without hearing a word from Bell Aliant as to when the phone would be restored.
Reid had been among 20 or so customers still without full home phone service after floodwater soaked an underground cable on West Valley Road early last week. Initially, the damaged telephone cable knocked out service to about 200 households and three Western Health facilities, including Western Memorial Regional Hospital and the Corner Brook long-term care facility.
The hospital and long-term care centre were restored within a day and other customers were gradually brought back online as crews continued to work on the problem.
Reidâs family was concerned for her as she had no way to make a phone call in the event of an emergency and had to rely on the goodwill of neighbours to make calls in the meantime. One of her sons thought the least Bell Aliant could have done was provide temporary cell phones to the affected customers.
Reid said she thanked the Bell Aliant representative who called her Thursday morning and told him she appreciated getting her phone service back. She said he has no intention of making any formal complaint to the phone company about the interruption in service.
Bell Aliant confirmed Thursday evening that all of its affected customers should have their phone service restored.
âCrews are finalizing the repair, so there may be ongoing activity near the site,â the phone company said in an email. âIf customers experience any issues, we encourage them to contact us at 611 to report the problem.â