Operational review gradually gathering steam as city, consultants discuss report

Jamie Bennett
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Residents could soon see progress as a result of the city’s ongoing operational review.

Consultants from KPMG met with members of City of Corner Brook council and staff Tuesday to view and discuss the organizational and operational review implemented in the city’s December 2013 budget.

Mayor Charles Pender said the meeting was a chance to review a draft of the report as the process nears its final stages.

Council and staff learned many of the recommendations and changes and discussed ways these suggestions — solicited from groups such as residents, the business community, council and city staff over the past several months — might be implemented.

Pender said these recommendations won’t be made public until the report is finalized and senior management at the city, as well as council, have a chance to go over it.

“We certainly want to respect our employees and make sure they know exactly what we’re looking at before we implement anything,” Pender said.

Members of council and staff will exchange information with KPMG next week, and another meeting is expected in about six months’ time.

Following this meeting, Pender said the city will assess and prioritize which changes can be implemented immediately and which might take as long as several years to put in place.

In the meantime, he said the public should soon see increased efficiency and less red tape with such things as building permits being dealt with more quickly and with clearer information provided to applicants.

To this end, he said the city plans to improve internal communications in order to better deliver services to the public.

“I know sometimes people are a bit nervous about change, but change is good,” he said. “The end result should be better community services, better communication and better value for your tax dollar. For me, that will be the reward.”

Organizations: KPMG, Corner Brook council

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