Tale of two planes

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It appears airline passengers in this province have more to complain about than the exorbitant cost of tickets. Two news stories that landed together Tuesday shows just how shabbily we are sometimes treated by airlines in this province.

The national story told of the arrival of the first Boeing 787 Dreamliner to be added to Air Canada’s fleet.

Reporters who got to see the shiny new plane inside and out were lavish in their praise of the added comforts.

Those who pay can get their own little pod with reclining seats and all the comforts.

The air inside the cabin isn’t as dry to cut down on jet lag, the pressure is lower, ceilings are higher and there is mood lighting. You can even contact another passenger on board through the entertainment system. The windows are bigger for a better view of the world below.

Compare that with a story from a Labrador West woman who took a three-hour trip from Deer Lake to Wabush on a smaller — less luxurious — plane this week that was operated by another company for Air Canada. She told the CBC that there was no working bathroom on the plane and there was no information about that when she booked her ticket.

The woman was upset — heavens know why — that she had to move her six-year-old from his seat so a man nearby could urinate in a bag because he had nowhere else to relieve himself — twice.

This kind of treatment wouldn’t be tolerated anywhere else in this country, or North America.

We’re all to accepting of paying top dollar for cut-rate service, expecially the people in Labrador who pay even more than those of us on the island to fly somewhere.

When they’ve finished preening the shiny new bird, Air Canada officials should fly to Labrador to apologize for the “service” they offer.

Then they should make sure nothing like this ever happens again.

Organizations: Air Canada, CBC

Geographic location: Labrador West, Deer Lake, Wabush

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Recent comments

  • newfie on the mainland
    May 26, 2014 - 08:29

    You got to be kidding....no washroom..omg With the prices that are charged for a ticket to get of the Island,,,,your held hostage there.

  • gord
    May 23, 2014 - 23:23

    The ticket price doesn't reflect the lack of a washroom facility! Actually I think this would be a contract violation to use this craft on that long run. Anyone talking to Chess Crosbie?

  • Jason
    May 22, 2014 - 08:30

    I do agree that people should be notified when booking and prior to departure that a washroom is not provided on board. This is not only in NL. I recently flew from NS - NB and was on a similar small plane and no washroom on that flight either. I suspect these planes are used on many short haul flights across Canada by Air Canada and probably other companies as well.