Stephenville businessman upset with Canada Post mail processing

Frank Gale fgale@thewesternstar.com
Published on January 23, 2016

Stephenville businessman Bob Byrnes holds the envelope that took 41 days to come from Washington, D.C., to Stephenville.

©Frank Gale/The Western Star

Bob Byrnes is upset with Canada Post and what he calls an inefficiency in developing policies for processing the mail.

On Dec. 9, the businessman said a Christmas gift sent to him was processed at a post office in Washington D.C. The gift, a Christmas-tree decoration, only arrived in Stephenville on Jan. 19.

Byrnes said 41 days to ship a package that distance is excessive and is truly “snail mail.”

The owner of Stephenville Embroidery and Cresting said he finally received a package Friday that was processed in Vanleek Hill, Ont., on Jan. 8. According to tracking information, the parcel bypassed Stephenville and arrived in St. John's on Wednesday. He said the package containing 20 hockey jerseys was processed in St. John's the same day, and took two days to get from St. John's to Stephenville.

Byrnes feels the decision to move the sorting of parcels from Stephenville to St John's is a contributing factor to Canada Post’s poor delivery performance. He’s written to MP Judy Foote asking her Office of Public Services and Procurement, which includes Canada Post, to investigate the decision.

“The Stephenville sorting facility was obviously working much better than the current operation developed by some budding genius currently with Canada Post,” he said.

Byrnes said a great deal of money was spent on the Stephenville facility so parcels entering Newfoundland would get processed and delivered to customers in a timely manner.

“What we have now is a second-rate system that will certainly cause Canada Post to lose customers,” Byrnes said, adding former prime minister’s knack for appointing incompetents wasn’t limited to the Senate.

Despite repeated calls to Canada Post’s local area superintendent Friday, there was no answer or returned messages.

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