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The Western Star

Digital Subscription FAQ


Below are some frequently asked questions that will help you learn more about the Western Star’s digital subscriptions. If your question is not answered here, please contact our Customer Care department by email at circ@thetelegram.com or phone 1-709-634-4348 or 1-888-333-8840.

GENERAL

    1. Why does the Western Star have a metered website?
    2. Why are my articles counted in some areas and not counted in others?
    3. How can I tell the difference between a free and premium article?
    4. Do you offer any free content to readers?
    5. Does free mean the content is less valuable?
    6. What is a digital subscription to the Western Star and why would I want it?
    7. What digital subscription options are available and what do they cost?
    8. What is the e-edition kiosk?
    9. Does my digital subscription include access through my mobile device?

CURRENT WESTERN STAR SUBSCRIBERS

    1. I am already a print subscriber. How do I activate my digital account?
    2. I've activated my digital access. Why do I need to sign in?

NEW SUBSCRIBERS

    1. How do I sign up for unlimited access to the Western Star's digital content?
    2. Do I have to get the newspaper if I sign up for a digital subscription?
    3. How is a digital subscription billed?

REGISTRATION AND SIGN IN TROUBLESHOOTING

    1. How long will it take to link my print subscription account to gain digital access?
    2. While linking my account, I received a message saying that the system cannot find my account, but all my information is correct. What should I do?
    3. Why do I have to activate my account? What will you do with my information?
    4. What happens if I forget my password?
    5. What happens if my sign-in doesn't work?
    6. Can more than one person in my house use my account?
    7. Do I have to sign in every time?
    8. How do I update my account information?

GENERAL

Q. Why does the Western Star have a metered website?

A: The Western Star website has a metered subscription model on it meaning you needed to have a subscription to access our content on an unlimited basis.  We’re by no means alone in this practice. Our peers, like The New York Times, Washington Post and Globe and Mail all ensure they can produce top-quality journalism by offering subscription-based products.

Q: Why are my articles counted in some areas and not counted in others?

A: Our metered subscription model offers two kinds of content: free content and premium content.

Free content is available to both subscribers and non-subscribers to enjoy at any time across our website, and is not counted towards your premium content allotment. Our subscribers enjoy unlimited access to our premium content, while non-subscribers can still engage with our in-depth journalism, just with limited access. We do this for a few reasons: to allow all readers to access the stories that are important to them, and to provide our valued subscribers with unlimited access to content. By purchasing a subscription, you allow us to invest even more deeply in our journalism, re-inventing, re-invigorating and re-thinking the kind of content you want and need in order to be engaged and informed citizens.

Q: How can I tell the difference between a free and premium article?

A: Premium articles are marked on our website with the following symbol (shown below). Free articles will not have this symbol on them. You can find this symbol on the homepage, section pages, within our trending stories widgets as well as underneath the headline on an article page:

Q: Do you offer any free content to readers?

A: Yes. We will continue to offer stories that are available to all readers across the many sections available online. Content denoted with our premium symbol (shown below) will be available to our non-subscribers on a limited basis for you to enjoy:

Q: Does free mean the content is less valuable?

A: No! Content that is not marked premium is not indicative of quality. Instead, the content that is not metered is free because it’s a matter of public safety, or a widely available news story. We understand our audience consumes many different types of news, so we will not count content that is widely available or a matter of public safety toward your premium content allotment.

Q: What is a digital subscription to the Western Star and why would I want it?

A: A digital subscription provides unlimited access to all of the Western Star's premium content on desktop and mobile device browsers including access to our daily e-edition kiosk, including digital replicas of the Western Star, The Telegram and our roster of Newfoundland and Labrador community newspapers. This model allows the Western Star to deliver even more premium, local journalism across multiple devices. Newfoundlanders and Labradorians have placed their trust in us to help inform, inspire, engage and entertain every day. As a subscriber, you’re joining a community of people who believe that local journalism is an important part of a healthy, thriving community and democracy.

Q: What digital subscription options are available and what do they cost?

A: Are you already a print subscriber? As a valued subscriber your digital access is already included in your current subscription. Print subscribers will continue to have 24-7 access to all our digital products including thewesternstar.com, e-edition kiosk and newsletters. To activate your current subscriber account online visit us here.

If you’re not yet a subscriber, but regularly consume our content, we offer digital subscriptions – visit thewesternstar.com/subscribe to view our current offers. We’d love to have you join our community in a more official way.

Q: What is the e-edition kiosk?

A: Our e-edition kiosk is an online replica of our print edition, providing subscribers access to e-editions for the Western Star, The Telegram and our roster of Newfoundland and Labrador community newspapers. It’s accessible through our website and mobile app.

Q: Does my digital subscription include access to a mobile app through my mobile device?

A: Yes. The Western Star does offer an e-edition mobile app in the App Store, Google Play Store or Microsoft Store for download. Visit the App Store, Google Play Store or Microsoft Store on your device and search “NL News”:

Tap to download the app. Once installed, you can open the app and view your e-editions. To connect with your existing subscription within the app, tap on the person symbol in the top right corner. A grey square will open for you to sign in. Enter your email address and password for your account and tap the sign-in button. You will be able to download our e-editions for the Western Star, The Telegram and our roster of Newfoundland and Labrador community newspapers.

CURRENT WESTERN STAR SUBSCRIBERS

Q: I am already a print subscriber. How do I activate my digital account?

A: As a valued print subscriber you receive unlimited access to our digital products at no additional cost – whether it’s a 6-day or a Saturday only print subscription, you have 24/7 access to our online content. To activate your current subscriber account online, click here. For additional help, or if you’d like to upgrade your subscription, please contact our Customer Care department by emailing circ@thetelegram.com or calling 1-709-634-4348 or 1-888-333-8840.

Q: I've activated my digital access. Why do I need to sign in?

A: You’ll need to verify your account during your first visit as a digital subscriber and approximately every 30 days after, or if you clear your computer's cookie settings. The reason you have to sign in is to protect the value of your subscription through validation. You can sign in using the sign in button in the top right-hand corner of the website:

DESKTOP VIEW:

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NEW SUBSCRIBERS

Q: How do I sign up for unlimited access to the Western Star’s digital content?

A: Not yet a subscriber? For those who rely on our site as their daily source for trusted news and information, we are offering digital subscriptions allowing convenient access across multiple devices including desktop and other mobile device browsers. Visit thewesternstar.com/subscribe to view our subscription offers.

Q: Do I have to get the newspaper if I sign up for a digital subscription?

A: No, we offer unlimited digital-only access for those who do not wish to receive the print newspaper or are outside of our delivery area. We do however offer print and digital access bundles to those in our delivery area. Visit thewesternstar.com/subscribe or contact our Customer Care department for more information by emailing circ@thetelegram.com or calling 1-709-634-4348 or 1-888-333-8840.

Q: How is a digital subscription billed?

A: You can choose to prepay your subscription for a selected term of 3 months, 6 months, or 1 year, or get set-up for pre-authorized monthly recurring payments from your bank account or credit card. You can cancel your subscription at any time. To review your payment options with a Customer Care Representative, please call 1-709-634-4348 or 1-888-333-8840.

REGISTRATION AND SIGN IN TROUBLESHOOTING

Q: How long will it take to link my print subscription account to gain digital access?

A: You’ll have immediate, unlimited access to thewesternstar.com after you activate your account. The activation process shouldn’t take more than 2 minutes. To activate your current subscriber account online, click here.

Q: While linking my account, I received a message saying that the system cannot find my account, but all my information is correct. What should I do?

A: If you’re having trouble finding your account, click here and click on the “Find My Account Number” button. This will prompt you to enter the phone number tied to your subscription account, and once entered will send an email with your account number to the address on your account allowing you to complete your account activation. If you are still having trouble, please contact Customer Care by emailing circ@thetelegram.com or calling 1-709-634-4348 or 1-888-333-8840.

Q: Why do I have to activate my account? What will you do with my information?

A: Activating your account enables you to have unlimited digital access to our premium news content online. It also enables you to manage your account details on your own time, 24-hours-a-day, 7-days-a-week. You can update your profile information, request a new password and provide feedback with more features coming in the future. The Western Star respects your privacy and will not sell, rent or give your personal information to others. We want to learn more about our customers to continue to provide you with quality content and services. Please review our Privacy Policy for more details.

Q: What happens if I forget my password?

A: If you forget your password, click here. You’ll be asked to enter the user name registered to your account. An email will be sent to the email address on your account with a temporary password to enter into our Subscriber Account Management system. Once you enter this, you can update your password inside the portal.

You may also change your password by going My Account in the top navigation at thewesternstar.com. If you need help, please contact Customer Care by emailing circ@thetelegram.com or calling 1-709-634-4348 or 1-888-333-8840.

Q: What happens if my sign-in doesn't work?

A: If your sign-in doesn't work, please contact Customer Care by emailing circ@thetelegram.com or calling 1-709-634-4348 or 1-888-333-8840.

Q: Can more than one person in my house use my account?

A: Each household subscription is permitted to have two accounts. To activate either of your subscriber accounts online visit our Subscriber Account Management page. If you need assistance, contact Customer Care by emailing circ@thetelegram.com or calling 1-709-634-4348 or 1-888-333-8840.

Q: Do I have to sign in every time?

A: You will need to verify your account during your first visit as a digital subscriber and approximately every 30 days, or if you clear your computer's cookie settings. The reason you have to sign in is to protect the value of your subscription through validation. You can sign in using the sign in button in the top right-hand corner of the website:

Q: How do I update my account information?

A: You now have the ability to update some of your account information on your time by accessing “My Account” in the top navigation at thewesternstar.com when you’re logged into your account on our site. You can also access your account information through our e-edition by clicking on “Manage Account”, or by visiting our Subscriber Account Management page. Within your account management you have the ability to update your profile information, request a new password, purchase gift subscriptions, place delivery holds, provide feedback and more.

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